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Our Privacy
Commitment
The
privacy of customers and other visitors
to our website is of great
importance to
SydneyMercedes.com.au. This
includes any information about
customers that we collect and record and
which could be used to reasonably
identify them.
We
view privacy as a serious matter and we
strictly adhere to the Privacy Act 1988
and the National Privacy
Principles. Copies of these
documents are available from the Office
of the Privacy Commissioner at:
www.privacy.gov.au/act/
This
Privacy Policy Statement sets out our
policies on how we manage personal
information throughout our
business.
Types of Personal Information We
Collect
The
kind of information we collect will vary
depending on the extent to which you use
our services, but will generally include
your name, your address, your e-mail
address, your telephone numbers and
other contact details, and
your business or employer. We
may also collect information about your
use of our products and services, and
any preferences that you tell us
about.
If
you become a
customer we may collect
information about: your vehicle/s; your
past, current and future vehicle needs;
your business circumstances
including business goals,
financing, income,
expenditure, etc.
Why We Collect Personal Information
Generally,
we collect and use personal information
about customers and visitors
to provide a range of information
and services relating
to Mercedes-Benz automotive sales,
service, finance and
other Mercedes-Benz related
services including, but not limited to,
customer events, marketing activities
and Mercedes-Benz functions.
About Your Preferences
We do
not collect sensitive personal
information, such as your political or
religious beliefs, sexual preference or
ethnic background.
We collect
general information for statistical and
maintenance purposes that enables us to
continually monitor and improve the
performance of this website.
This
information includes the number of users
visiting this website and the number of
pages viewed, the date, time and
duration of visits, and the
path that led each user to this
website.
This
information will not identify you and we
will not attempt to identify you from
this information by other
means.
How We Collect
Information
Generally,
we collect personal information directly
from you, such as when you apply
for information from us or
request a product or service, in the
course of providing you with that
product or service.
We
may collect and update that information
over the phone, at your place of
business, over the Internet, from
publicly available information ( e.g.
phone book ), in person, when you write
to us or if you participate in our
promotions or marketing
campaigns.
We
may also collect personal information
through third parties, e.g., associated
businesses who refer you to
us.
Our Storage of Information
We
store personal information in computers,
paper-based files and other
records. In so doing, we have taken
steps to protect your personal
information from loss, misuse
or unauthorised access,
modification or disclosure.
In
accordance with the National Privacy
Principles, we periodically review
reasonable steps to destroy or
permanently de-identify personal
information when it is no longer
needed. Furthermore, unless it is
not practicable or lawful, we will
provide you the option of interacting
with us anonymously.
Your Privacy with the Other Organisations
We Work With
Because
your privacy is important we will not
sell, rent, or trade your personal
information without your prior informed
consent.
In
providing our business services to
you, we may disclose information
about you to our associated
businesses and contractors to carry
out activities on our behalf, e.g.
training contractors, service
contractors, marketing
contractors.
We
may use your personal information to
contact you from time to time to
give you information and offers about
products and services offered by
us.
If
you do not wish to receive marketing
information from us or our
associated organisations, you will be
given information in each such
communication on how to opt-out of
receiving this contact from us.
You may also contact us on any of
the contact details on these pages to
tell us your contact
preferences.
To protect
your privacy, we impose strict
requirements of security and
confidentiality on all our
contractors and third parties as to
how they handle your personal
information. Outside contractors are not
allowed to use information about you for
any purpose except to perform the
services we have asked them to
provide.
Your Access to Your Personal
Information
We
will take reasonable steps to make sure
that the personal information we
collect, use or disclose is accurate,
complete and up to date. If your
personal details change, such as your
address or phone number, please contact
us to update your details so we may
continue to provide our
services to you.
After
receiving a request from you, we will
provide you with a copy of any personal
information which we may hold about
you in accordance with our obligations
under the Privacy Act. In
accordance with the Act, we may, within
reason, charge a fee for retrieving this
information, in which case we will
inform you of the fee in advance of
providing the information.
We
undertake to promptly acknowledge and
investigate any complaint about the way
we manage personal
information.
Other Third Parties and our
Website
We
use Webalizer and Advanced Web
Statistics ( AW Stats
), two web server log file
analysis programmes, to gather general
information from code in the web
pages of this website. This information
is not capable of identifying you. Types
of information gathered include your IP
address, what pages you have viewed,
time of your view and your location
previous to accessing the website. We
use this information for statistical and
maintenance purposes.
We may,
from time to time, also use external
companies for maintenance or
problem solving and to gather
non-personal information from cookies in
order to analyse the effectiveness
of any of our marketing
activities.
Subscriptions
We
may offer an e-mail subscription service
on our web sites. The only
information required for this
subscription is a name and an e-mail
address. The database for this
subscription service is managed on our
behalf by Aweber Communications,
Inc. Aweber Communications'
Privacy Policy may be viewed at:
http://www.aweber.com/privacy-policy.htm
Changes to Our Privacy
Policy
This
Privacy Policy Statement may be
updated from time to time. The
current edition will be
located here on our
website.
Contact Us
If
you have any questions about this policy
or if you wish to update information we
hold about you or to make a complaint,
please write to:
Nicol
Matheson
SydneyMercedes.com.au
c/-
Mercedes-Benz Sydney
Cnr
Elizabeth St & Joynton
Ave
Zetland
Sydney
NSW 2017
You may
also contact us via our contact
form
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