Mercedes-Benz Sales Testimonials

Testimonial 4

I would like to express my appreciation at the attention I received when buying my new car (C200). Your Salesman Nicol Matheson was extremely attentive and pleasant in his presentation and explanations.

I have been driving Mercedes for the past 35 years and have been happy doing so. This new purchase was a most pleasant experience made so much so by Nicol’s attitude and help. He is to be congratulated.

My very sincere wishes for the festive season,

Dr Claude Hakim

Testimonial 5

Recently I bought a new C200 Kompressor Avantgarde, Special Edition, from your showroom. I like to send you a note to say thank you for your staff Nicol Matheson’s services to me. He has been very helpful to me in many ways.

He thoroughly explained the functions and features of the new car to me. When you Finance was slow to refund my original deposit after two weeks of signing the lease agreement, he rectified it quickly.

During his sick days, he personally went to Botany RTA to re-submit paperwork after I raised concern that after almost three weeks, I have yet to receive the RTA’s registration papers to replace my interim label. He personally delivered my spare key as the original spare key was faulty. Various phone calls that I made, he has always replied me pretty promptly and been very helpful.

The car is wonderful to drive. And Nicol’s great services just provided that extra pleasant experience.

Thanks again,

(Herbert) Yik Sing Hoo
CEO
World Kitchen Australia

Testimonial 6

I’m just writing to let you know of my satisfaction with having purchased a new vehicle from your organisation a month ago.

From the moment my wife and I walked into the showroom, we were made to feel welcome and comfortable. We spoke with Nicol Matheson, who introduced himself immediately and offered us a tea, coffee or soft drink.

Nicol then proceeded to explain the different models with pros and cons for each. Prior to entering the showroom, I thought I knew exactly what I wanted but in a question and answer session, it was clear that I was focussing on the wrong aspects of a potential purchase. He offered a test drive of various vehicles but I declined because at that point I was unsure of what I wanted.

I decided that I would go home and think about it and Nicol gave me some very comprehensive brochures to read on the different models. Without undue pressure, he telephoned me a few days later and asked if he could be of further assistance. I then told him I was also looking at other cars and he was not at all fazed, suggesting that if I wanted to take any models for a test drive at any time, he would show me comparisons.

A couple of days later I returned to the showroom with a fair idea of what I wanted and I discussed prices with Nicol. We settled on the model I wanted, a 280E and Nicol sourced one for me at a very good price. In the meantime, I had discovered a possible complication in that the new vehicle is substantially than the Lexus 4-wheel drive which I was trading in and therefore might not fit over the “hump” in our driveway. At the eleventh hour and in the evening, Nicol brought a vehicle to our home and we successfully tested the vehicle.
Consequently I purchased the vehicle and a few days later, took delivery.

All though the process, Nicol was courteous and helpful, not at any time losing patience with my lack of clarity and certainty. Post sale, with a change of number plates, Nicol continued this good service.
I guess from time to time you might receive the odd complaint but in my more than forty years in business, I have found people rarely take the time to give praise.

On this occasion I would like to thank Nicol for his service and attention to detail and to thank you for what is clearly an example of good corporate training.

Yours sincerely,

Charles Aronson

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